Refund Policy

Refund and Cancellation Policy

Zuwara aims to provide clear and fair procedures for booking cancellations, rescheduling, and refunds.

1. Cancellation by the User

Users may cancel a booking before the Service begins through the cancellation options available within the application, where cancellation is available.

Refund eligibility and the refundable amount depend on the booking status, cancellation timing, nature of the Service, and the conditions presented to the user when completing the booking.

2. Rescheduling

Rescheduling may be available depending on the type of Service, provider availability, and the applicable booking policy.

Changing a Service, duration, or price may require payment of an applicable price difference.

3. Cancellation by the Provider or Zuwara

If a Service cannot be provided because the provider cancels or because of an issue attributable to Zuwara that prevents delivery of the Service, the case will be reviewed and the Service may be rescheduled or an applicable refund provided.

4. Technical Failures

Where a verified Zuwara-side technical failure materially prevents the Service from being provided, users may contact Support so the case can be reviewed and an appropriate remedy, including rescheduling or refund where applicable, can be determined.

5. No-Show

If a user does not attend or is unavailable at the scheduled appointment time, the payment may not be eligible for refund in accordance with the booking and Service conditions presented to the user.

6. Completed Services

Once a Service has been delivered and completed, charges are generally non-refundable except in the case of a verified financial or technical error or where otherwise required by applicable law.