Data Deletion Request

Account and Data Deletion

Zuwara respects users' rights to control their accounts and personal information.

1. Requesting Account Deletion

Users may initiate deletion of their account through the Delete Account functionality available within the Zuwara application.

An account and data deletion request may also be submitted through the deletion method made available on Zuwara's website or by contacting Support.

Zuwara may verify the identity of the account holder before processing a deletion request in order to protect accounts and information against unauthorized deletion.

2. What Happens After Account Deletion?

After a deletion request is verified, the account will be permanently terminated and associated information that Zuwara is not legally required to retain will be deleted or anonymized.

Account deletion means permanent account termination and is not merely temporary deactivation.

3. Information That May Need to Be Retained

Because Zuwara provides healthcare-related services, applicable laws may require certain health, medical, financial, regulatory, or transaction records to be retained after account deletion.

Information retained during the applicable retention period will be restricted to the lawful purposes requiring its retention.

After the required retention period expires and no further lawful basis exists for retention, the information will be securely deleted, destroyed, or anonymized.